To register you as a new customer and open an account with us To allow us to conduct KYC on new customers, their representatives, officers, shareholders and/or ultimate beneficial owners | (a) Identity (b) Contact | Entering into and/or performance of a contract with you; Necessary to comply with a legal obligation; Necessary for our legitimate interests (to complete our KYC procedure in line with our corporate risk profile) |
To allow you to transact with other customers/participants; To support you in completing Know Your Customer (KYC) procedures of potential counterparties with which you may enter contracts; To support you in finalizing with other counterparties contracts that were agreed via our services | (a) Identity (b) Contact | Entering into and/or performance of a contract with you; Necessary for our customers’ legitimate interests (to complete their KYC procedures); Necessary for our customers’ legitimate interests (to allow you to transact with other customers); Valid consent given by you |
To carry out instructions from you or in which you are professionally involved, including in providing support in relation to our trading platforms and services. | (a) Identity (b)Contact (c)Transaction (d) Marketing and Communications | Entering into and/or performance of a contract with you; Necessary for our legitimate interests (to maintain our records and to enable us to secure repeat business from you) |
To manage our relationship with you which will include: Notifying you about changes to our terms or privacy policy; Asking you to provide feedback on our services. | (a) Identity (b)Contact (c)Transaction (d) Marketing and Communications | Performance of a contract with you; Necessary to comply with a legal obligation; Necessary for our legitimate interests (to keep our records updated and to review quality of our services). |
To manage, monitor, administer and operate our business, platforms and websites (including troubleshooting, data analysis, archiving, testing, system maintenance, support, reporting, security, hosting of data, billing and payment administration) | (a) Identity (b)Contact (c)Technical | Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization); Necessary to comply with a legal obligation |
To deliver relevant website content to you and measure or understand the effectiveness of the advertising we serve to you | (a)Identity (b)Contact (c)Profile (d)Usage (e)Marketing and Communications (f)Technical | Necessary for our legitimate interests (to understand how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy); Valid consent given by you |
To use data analytics to improve our websites, products/services, marketing, client relationships and experiences | (a) Technical (b)Usage | Necessary for our legitimate interests (to define types of customer for our products and services, to keep our websites updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about products and services that may be of interest to you | (a) Identity (b)Contact (c)Technical (d)Usage (e)Profile | Necessary for our legitimate interests (to develop our products/services and grow our business); Valid consent given by you |
To meet our record keeping obligations | (a) Identity (b)Contact (c)Technical (d)Usage (e)Profile | Necessary to comply with legal obligations and for our legitimate interests in considering we can provide our assistance for you in the future |
To manage risk, identify issues for our business and report on those internally | Any Personal data we collect under this notice | Necessary for our legitimate interests to develop and nurture opportunities and to deliver better services to our customers |
To comply with applicable law and regulation that may relate to anti-money laundering, terrorist financing and the prevention and detection of unlawful acts and criminal activity including fraud | Any Personal data we collect under this notice | Necessary to comply with legal obligations |
To comply with legal and regulatory requests or demands from appropriate regulatory, public safety, law enforcement, taxation or governmental entities | Any Personal data we collect under this notice | Necessary to comply with legal obligations |
To communicate with you and maintain records of those communications, including telephone conversations | (a) Identity(b) Contact(c) Marketing and communications | Necessary for our legitimate interests (to manage our relationship), with your valid consent and to comply with legal obligations (b)Valid consent given by you . |
To manage and protect our business and to enforce our legal rights, including conducting audits and risk assessments and establishing, enforcing and defending legal claims including debt recovery or debt tracing | Any Personal data we collect under this notice | Necessary to comply with legal obligations and for our legitimate interests to protect our business and interests |
To market our products and services that we think may be of interest to you on behalf of Sustainiam affiliates | (a) Identity(b) Contact(c) Technical(d) Usage(e) Profile | Necessary for our legitimate interests (to develop our products/services and grow our business) and with your valid consent (b)Valid consent given by you . |
To train our staff so we can maintain our quality of services | Any Personal data we collect under this notice | Necessary for our legitimate interests to deliver better services to our customers |
To ensure we have adequate security measures and services | Any Personal data we collect under this notice | Necessary for our legitimate interests (to make sure we can safely access our websites, applications and platforms) and to comply with our legal obligations |
To run competitions and special offers | (a) Identity(b) Contact(c) Profile | Necessary for our legitimate interests (to make sure you get all the benefits due to you) and with your valid consent |
To enhance our products and services, which involves analysis of client preferences, transactions and market trends, market research, testing new systems and upgrading new systems and evaluating the effectiveness of our marketing | | Necessary for our legitimate interests (to develop our products/services and grow our business) |
To process payments to customers via bank transfer or take credit card payments from customers | (a) Identity(b) Contact(c) Financial | Necessary for our legitimate interests (to carry out the services we have agreed to provide to you) and to perform our contract with you |
Making a decision about your recruitment or appointment. (A job applicant’s name, email address and CV are collected in order to consider them for a job vacancy). | (a) Identity(b) Contact(c) Financial | Necessary for our legitimate interests Entering into or performing a contract with you |
Determining the terms on which you work for us | (a) Identity(b) Contact(c) Profile | Necessary for our legitimate interests; Entering into or performing a contract with you |
Checking that you are legally entitled to work in the relevant jurisdiction | (a) Identity(b) Contact | Necessary to comply with a legal obligation; Entering into or performing a contract with you |