1. General

At Finbird Technologies Private Limited, operating under the brand name Sustainiam (collectively referred to as "Sustainiam," "we," or "us"), we are committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines how we collect, process, store, and manage your personal identification information. Our goal is to ensure transparency so that you understand:

• What data we collect.
• How we collect data.
• How we process and store it.
• Who we may share it with.
• Your rights regarding your personal information.

This Privacy Policy applies to the Sustainiam website, as well as all products and services offered by Sustainiam.

By using our services, you acknowledge and agree that we may collect, process, and store your personal data in accordance with this Privacy Policy.

2. Applicability of Privacy Policy

This Privacy Notice applies to individuals who engage with us in various capacities, including:

• Corporate Representatives – Employees, directors, trustees, or other representatives of our corporate clients or service users.
• Web Visitors – Individuals who visit our website, applications, social media pages, or interact with us through third-party platforms.
• Candidates – Those applying for roles with us, whether as employees, contractors, service providers, or consultants.
• Communicators – Individuals who correspond with us via post, email, social media, or other communication channels.
• Third-Party – Third-party with whom we maintain a professional relationship.
• Subscribers – Individuals who opt to receive updates, notifications, or communications from us.
• Suppliers – Those who provide services to us, either directly or as employees of service providers.

3. Personal Data We Collect

When you use Sustainiam or provided services or access our websites, we may collect and process the following types of personal data:

• Contact Data – Includes your email address, telephone and mobile numbers and addresses.
• Identity Data – Information used to verify your identity, such as your first name, maiden name, last name, date of birth, nationality, country of residence (if applicable), and documents required for anti-money laundering checks. This may include a copy of your passport or national identity card, proof of address, and, where permitted by law, documents necessary for conducting credit checks.
• Profile Data – Includes your professional details such as job title, career history, trading experience, qualifications, memberships of professional bodies, business relationships.
• Technical Data – Includes your Internet Protocol (IP) address, cookies, activity logs related to interactions with our systems, online identifiers, device type, browser type, operating system, unique device identifiers, and geo-location data.
• Usage Data – Information on how you interact with our systems, including service access logs, duration of use, content selection, and downloads.
• Financial Data – To facilitate transactions, we may collect relevant financial information.

4. How We Collect Your Personal Data

We collect personal data through multiple interactions, including:

• Direct Engagement:
  • Business cards (physical or digital)
  • Forms and job applications
  • Correspondence via post, phone, email, or other means.
• Service & Business Transactions:
  • Request our services
  • Participate in transactions where we are professionally involved
  • Establish a professional connection with us.
• Compliance & Research:
  • Complete surveys or forms for compliance purposes
  • Express interest in our services
• Digital & Event Interactions:
  • Use our websites, trading platforms, or other services
  • Attend business events hosted by us or third parties
• Communication & Subscriptions:
  • Submit a complaint
  • Subscribe to our publications
  • Request information to be sent to you.
• Automated Technologies & Interactions: As you interact with our websites, applications, or platforms, we may automatically collect technical data about your equipment, browsing actions, and patterns. For more details, please see our Cookies clause here in below.
• Third-Party & Publicly Available Sources:
  • Technical Data – Provided by analytics providers
  • Identity & Contact Data – Obtained from publicly available sources
  • Social Media Data – Including identity, contact, and profile details from platforms such as LinkedIn
  • Professional Intermediaries – Data collected through business relationships.

5. Purposes for Processing Your Personal Data

We may use your personal data for the following purposes:

• Communication – To interact with you and facilitate discussions.
• Website Engagement – Facilitating electronic communications and enabling access to relevant digital services and resources.
• Contractual Obligations – To fulfil any agreements or commitments we may have with you.
• Issue Resolution – To address concerns, inquiries, or complaints effectively.
• Educational Activities – To provide events, programs, and informational resources related to carbon markets or related topics, with a focus on sustainability. These initiatives aim to promote environmentally responsible practices, facilitate discussions on carbon reduction strategies, and encourage businesses and individuals to adopt sustainable solutions. By fostering awareness of climate change, renewable energy, and eco-conscious investments, we support the transition to a low-carbon economy and the advancement of global sustainability goals. Through education and collaboration, we strive to empower stakeholders to make informed decisions that contribute to a more sustainable future.
• Research & Analytics – To conduct data mining and analysis of website usage for analytical purposes.
• Information & Marketing – To inform you about our own products or services that may be of your interest.
• Service & Product Development – To research, enhance, and refine our events, programs, products, and services.
• Additional Purposes – For any other incidental, ancillary, or related purposes that support the objectives outlined above within applicable laws.
• Employment Purpose – For employment purposes, organizations collect personal data to facilitate recruitment, hiring, onboarding, and ongoing workforce management.

6. Who Do We Share Your Personal Data With & Why?

We may disclose your personal data to the following parties, but under no circumstances do we license, sell, trade, or lend any personal information for money or other valuable consideration:

Sustainiam employee and representative – To facilitate operations, business activities, services, and product offerings.




Service Providers – Such as:

• Cloud service providers (e.g., Amazon Web Services, Microsoft Azure or other similar service provider)
• Email and Telecommunications service providers
• Sales and marketing administration services
• Data analytics and search engine providers
• Courier services, banking and financial institutions, and payment processors.
• HRMS, Background Verification and Insurance Service provider (applicable only for employment purposes).
• Issuers, Local Issuance Bodies, Auditors, Verification and Validation agencies.
• Broking firms, Marketplaces, Exchanges.
• IREC- Registry, Verra Registry, Gold Standard and other similar registries providing issuance of voluntary and compliance project registration



Regulators, Governmental Authorities & Law Enforcement :

To fully cooperate with federal, state, local, and international legal and regulatory entities in any investigation or legal proceedings.




Professional Advisors – Such as accountants, financial advisors, lawyers, and corporate governance experts supporting compliance and auditing functions.

7. Cookies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize returning visitors, improve site functionality, and enable tailored content delivery.

Types of Cookies We Use

We may use the following types of cookies:

• Essential Cookies – Required for website functionality and security.
• Performance Cookies – Help analyze website traffic and improve user experience.
• Functional Cookies – Enable customization based on user preferences.
• Marketing & Advertising Cookies – Used for targeted advertisements and tracking engagement.

How to Manage Cookies

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionalities.

8. Your Rights Regarding Your Personal Information

You have the following rights regarding your personal information:

• Rectification – Request corrections to any inaccurate or incomplete data we maintain.
• Erasure ("Right to be Forgotten") – Request the deletion or removal of personal information under certain circumstances.
• Withdraw Consent – Revoke consent for data processing where applicable, at any time.
• Complaints – Lodge a complaint with us if you believe your rights have been violated. Details of the consent manager are provided in terms of use.

For any above request, you may reach out to the consent manager or grievance redressal officer. Details of which are provided here in below.

9. Data Retention

Sustainiam retains your personal information for as long as we maintain an ongoing commercial relationship with you—whether as a prospect or a customer—or as required to comply with legal and regulatory obligations. This includes responding to government inquiries, regulatory requests, and handling legal claims, disputes, or complaints.

10. Data Security

Sustainiam adheres to industry standards to safeguard personal information during both transmission and storage. We employ administrative, technical, and physical security measures to protect data against:

• Accidental or unlawful destruction
• Accidental loss or unauthorized alteration
• Unauthorized disclosure or access
• Misuse or any other unlawful processing

Security measures include firewalls, encryption, password protection, and authentication controls to secure personal data. While we continually enhance our security protocols, no system is entirely impenetrable. Additionally, we cannot guarantee the security of information transmitted over networks beyond our control, including public internet and wireless networks.

11. Updates to This Privacy Notice

We may update this Privacy Notice periodically. When changes occur, we will:

• Revise the effective date on our website
• Publish the updated version.

We encourage you to visit our website regularly to stay informed about updates and the latest version of its content.

12. Data Protection Compliance

We strictly comply with all applicable data protection laws and regulations, ensuring that your personal information is processed in a lawful, fair, and transparent manner. Our policies and security measures are designed to safeguard your data, prevent unauthorized access, and uphold your privacy rights.

13. Details of Grievance Redressal Officer and Consent Manager

Mr. Tarun Saini

Designation: Compliance Officer

Email id - grievance@sustainiam.com

14. Contact Details

For inquiries regarding how we process your personal data or to exercise your rights, please contact us at:

• Email : contact@sustainiam.com
• Corporate and Mailing Address: Office no 5b, 2nd Floor, Stellar 1425, Plot no-5, Sector 142 Noida-201305.
• Registered Address: T20 A Block, Prabhavati Heavens 3rd Cross, 1st Main, Devarachikkanahalli BTM Stage 4, Bangalore, Karnataka, India – 560076